Booking Terms and Conditions for Tresooth Cottages Ltd
The following Booking Conditions form the basis of your contract with Tresooth Cottages
Please read these booking condition carefully as they set out our respective rights and obligations. By confirming your booking, or asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read, and have read and agreed to, these booking conditions.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires. “We”, “us” and “our” means Tresooth Cottages.
1. Making your booking
The first named person on the booking (“party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking, and by their parent or guardian for all party members who are under 18 when the booking is made.
By making a booking the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
Subject to the availability of your chosen accommodation, we will confirm your booking by issuing a confirmation email and invoice. This invoice will be sent to the party leader.
Please check this invoice carefully as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete, as it may not be possible to make changes later.
We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of issuance. We will do our best to rectify any mistake notified to us outside this time limit but you must meet any costs involved in doing so.
If you wish to, you may contact us by e-mail for any of the reasons mentioned in these Booking Conditions (for example, to request an amendment) providing you do so to info@tresoothcottages.com
2. Payment
In order to confirm your chosen accommodation, a deposit of 25% of the cost of the accommodation (or full payment if booking within 8 weeks of arrival) must be paid at the time of booking.
The balance of the accommodation cost must be received by us not less than eight (8) weeks prior to arrival. This date will be shown on the confirmation invoice. Should the booking date be less than eight weeks from the commencement of your stay, the full balance will be due at time of booking.
If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date.
If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 7 depending on the date we reasonably treat your booking as cancelled.
3. Your contract
A binding contract between us comes into existence when we issue our confirmation invoice to the party leader. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below.
We both also agree that any claim must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
4. The cost of your holiday
Please note, changes and errors occasionally occur. You must check the price of your chosen accommodation at the time of booking.
We reserve the right to increase/decrease and correct errors in advertised prices at any time before your accommodation is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
5. Special requests and medical conditions / disabilities
If you have any special request, you must advise us at the time of booking. Although we will endeavour to meet any reasonable requests, we regret we cannot guarantee any request will be met.
Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.
Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be met (where it is possible to give this.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical condition or disability which may affect your stay, or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.
In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your stay develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.
6. Changes by you
Should you wish to make any changes to your confirmed accommodation, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
A change of dates will normally be treated as a cancellation of the original booking and re-booking, in which case cancellation charges will apply, or the set ‘change of booking’ fee of £150, whichever is the greater.
Changes may result in the recalculation of the accommodation price where, for example, the basis on which the price of the original accommodation was calculated has changed.
If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than 14 days before the start of the stay. Where a transfer to a person of your choice can be made, all costs and charges incurred by us as a result together with an amendment fee of £30.00 must be paid before the transfer can be affected. Any overdue balance payment must also be received.
7. Cancellation by you
Should you need to cancel your accommodation once it has been confirmed, the party leader must immediately advise us in writing (email is acceptable). Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable, excluding amendment charges. Amendment charges are not refundable in the event of cancellation.
If a written cancellation is received by us:
More than 60 days before stay: 90% refund
60 to 31 days before stay: 70% of total booking value
30 to 15 days before stay: 50% of total booking value
0 to 14 days 20% of booking value
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
7b. Covid cancellation:
Should you be unable to complete your trip due to government imposed restrictions on travel, or government imposed restrictions on group numbers due to Covid-19, we will honour a change of booking date without penalty.
Please note, that should any member of the group listed on the booking form be diagnosed with Covid-19 and is unable to travel due to quarantine requirements, we will not accept this as a valid reason for cancellation of the entire booking. In this instance, the above cancellation policy applies, as detailed in point 7 above.
We will however, accept a change of dates within your booking for a ‘change of booking’ set fee of £150 plus any difference on the advertised price of the adjusted dates.
8. Insurance
We strongly recommend you have adequate travel insurance for your chosen holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you. We do not check insurance policies.
9. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors in advertisements and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
10. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented, or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”.
In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, avalanche, fire and all similar events outside our control.
11. Our liability to you
Our obligation to you is to make sure that we use reasonable skill and care in making your booking and arranging your accommodation, as well as using reasonable skill and care in choosing the suppliers concerned.
Please note, in addition we do not accept responsibility for any other services you may book. Please also see clause 16.
As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. You must ensure you have appropriate travel insurance to protect your personal belongings
For all claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is the price of the booking (excluding amendment charges) paid by or on behalf of the person(s) affected in total.
Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees. Additionally we cannot accept liability for any business losses including self employed loss of earnings.
Please note: At certain times, accommodation or room facilities may become unavailable due to maintenance, weather conditions, or other reasons beyond our control. We will attempt to keep you informed about any such availability prior to your arrival but this may not always be possible..
12. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your accommodation whilst away, you must immediately inform our local manager.
Any verbal notification must be put in writing and emailed to info@tresoothcottages.com as soon as possible.
If you remain dissatisfied, however, you must write to us within 28 days from your departure date, giving your booking reference and full details of your complaint. Only the party leader should write to us.
For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected.
13. Damage and Security Deposit
A security deposit of £200 is required prior to arrival. This is taken as a pre-authorised payment on your credit or debit card prior to your arrival. The payment is taken 2 days before the commencement of the booking, and is returned automatically 4 days after the end of stay, less any costs incurred for cleaning and damages reported (please also see clause 14 below). The damage deposit is listed on your booking confirmation and is dependent on size of property booked.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded.
If on arrival you notice anything damaged you must report this within 24 hours to us. If any member of your party causes damage during your stay you will be liable to pay for a “like for like” replacement of the damaged/missing items before departure. If you do not pay and /or the damage is not reported to us the security deposit will be used to pay for such items.
The following fees plus an administration fee of £30 will be payable where in our reasonable opinion:
£50 per hour of general cleaning is required; you are expected to leave the accommodation in a reasonable state. This includes cleaning up after your pets, vacuuming hair etc.
£25 plus the cost of replacement of each key set if lost or not returned keys as directed.
Any costs incurred, including legal expenses, by us collecting any outstanding monies will be paid by you in addition to the aforementioned.
14. Behaviour
Please note that smoking is not allowed in any accommodation.
Quiet time at Tresooth Cottages is between 7am and 10pm, in respect of the other guests at the site.
If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party contravenes the above rules or behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the accommodation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
15. Excursions, activities and general area information
We may provide you with information (before your arrival and/or when you are at your accommodation) about activities and excursions which are available in the Falmouth area. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us.
They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. If we do assist you with booking any arrangements we do so only as your host and accordingly we cannot accept any liability on any basis in relation to such activities or excursions.
We do not, however, exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity will take place as these services are not under our control. If you feel that any of the activities or excursions referred to on our website and in our other advertising material and which are not part of our contract are vital to the enjoyment of your accommodation, write to us immediately and we will tell you the latest known situation.
16. Passports, visas and health requirements
If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) or through which you are intending to travel from.
It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre or your Government information Websites.
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before arrival. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry into the UK due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
17. Website / advertising material accuracy
The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen accommodation (including the price) with us at the time of booking.
Tresooth Cottages Ltd
Updated February 2024